Insurance is a sensitive topic when it comes to privacy, data and access to it. Especially, in health insurance. With GDPR law in place, companies have to be 100% sure that only certain people (who are absolutely required to get access rights to the data) acquire them to get the job done and again lose them afterwards.
BALTA, being one of the leading insurance companies in Latvia, considers privacy and data access control a serious subject, while being in need for granting the access rights in the right moment to the right people within the boundaries of the company in a fast and easy way to ensure their customers get the best service and they get it fast.
Taking in account the given situation, a couple of years ago BALTA came up with an idea of developing an internal automation tool – Rights Management System (RMS) which was intended to automate granting and revoking of various access rights of the employees to various internal resource systems. Their goal was to make it possible to manage the given business process easily and securely.
Unfortunately, back then, the chosen software development vendor didn’t do its job very well and BALTA ended up with the system being under slow, continuous development for 2 years and not having a reliable solution which could be utilized in the production environment.
As it wasn’t possible to continue this way, BALTA started to look for another vendor who could accomplish the project and reached Arkbauer.
It was agreed that we take over the development process of the unfinished software product. Our mission was to reach several major goals:
The list of technical issues discovered/traced down after the audit was the following:
All issues discovered in the existing piece of software were gathered together, prioritized and put into the Backlog.
During a relatively short period of time (relatively to what was done during 2 years by the previous software development vendor) the following was done over several agile iterations:
We are happy to see the insurance company “BALTA” using the software solution in production.
Especially, if we look back and remember how the product looked like when we took it over, and how it has improved over time.