Quanta Future – CRM

A Customer Relationship Management (CRM) system development of which is based on requirements issued by our Customer – Quanta Future. Yet it is called CRM internally, the developed software solution is a sophisticated business tool that goes beyond the definition of CRM system.

The development of the tool started at the same time the business itself did and while being based on a custom-made software platform, the tool experienced countless iterations and adaptions to meet the neverending changes of business requirements, as the business was continuously seeking for new opportunities and improvements of the existing processes.

Time-to-market was a very important aspect of this project, so the efficiency of new feature development was achieved by combining various agile project management methodologies.

Technologies

Symfony, Doctrine, MariaDB, MongoDB, Node.js, RabbitMQ, Gearman, Redis, Asterisk, AngularJS, Sass, REST

Features

The CRM includes the following features:

advanced segmentation based data queries
data synchronization with 3rd party web-services
integrated VoIP solutions (call center, click-to-call, robot call campaigns, call forwarding to 3rd party services)
integrated payment solutions (instant, scheduled/automatic split payments) using different payment gateways
scenario based marketing system (email, SMS, call)
white label subsystem with different front-end product support
integrated affiliate system
performance oriented statistics aggregation subsystem
integrated automated front-end product registration system, including
domain and SSL certificate registration subsystem
integrated webshop subsystem
data import subsystem
live paid chat subsystem with real-time UI for Customer management and support
API subsystem for remote data manipulation procedures
promotion tool subsystem
dynamic registration form builder
desktop notifications
and many more…